Rental Returns and Buybacks
Rental Returns and Buybacks
All 3 DMACC Bookstore locations (Ankeny, Boone, & Urban) will be available for in-store rental returns or buybacks.
Please note that all buybacks performed in the store REQUIRE a current student ID # and a form of ID.
Rental Return options will vary by campus so please see below for detailed instructions on how to return your rentals, what options are available, and dates/times of availability. For any questions please reach out to the contact information listed in the table below.
| Location / Website | Contact |
| Online |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Ames/Hunziker Center |
Phone: 515-433-5034 Email: 1085mgr@follett.com |
| Ankeny Campus |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Boone Campus |
Phone: 515-433-5034 Email: 1085mgr@follett.com |
| Carroll Campus |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Des Moines/Urban Campus |
Phone: 515-248-7212 Email: 1088mgr@follett.com |
| Indianola |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Knoxville |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Newton Campus |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Norwalk |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Pappajohn |
Phone: 515-248-7212 Email: 1088mgr@follett.com |
| Perry/VanKirk Center |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Southridge Center |
Phone: 515-248-7212 Email: 1088mgr@follett.com |
| West Campus |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
| Winterset |
Phone: 515-964-6302 Email: 1084mgr@follett.com |
All Campuses
- Can accept any summer term rental textbook regardless of which bookstore it was rented from. If you rented from multiple campuses/bookstores you may return them all to a single bookstore location.
- Will be able to receive textbooks that are shipped back to them. You can use the carrier of your choice and shipping will be at your expense (except Carroll, Netwon, and West). We recommend using a trackable service. Below are the detailed instructions for shipping back your rented materials:
-
- Sign in to your campus bookstore website using the email you used to rent with. If you forgot or haven’t set up a password please click “forgot password” to reset. Then click on My Account-Rentals.
- You will be directed to the “Rentals Page” in “My Account”.
- Scroll down to view “Rental History”. Click the “Return by Mail Button” or “Return all Rentals by Mail” link. A pop-up will open.
- Follow the steps to print your packing list. Print 2 copies, one to go in your box, the other to take to your shipping carrier as it has the store address.
- Take note of your tracking number. You will receive an email confirmation when your rental return is processed.
- If the above steps do not work for you please write your name, email address, phone number, and patron id on a sheet of paper to include with your rental return package.
Campus Specific
In person rental return and drop off will vary by location so please see below for your campus specific options and instructions.
Ankeny
No curbside drop-off will be available for rental returns. Please have your name, phone number, email address, and patron ID number with your return. Rental returns will be available from 8am to 5pm Monday thru Thursday and 8a-4p on Fridays. Please do not drop books off at the library or in the Better World Books box outside of the bookstore. If you do so, your books will not be checked-in and your account would be charged for non-return fees.
Boone
Rental books can be dropped off at the Bookstore on Monday through Thursday 9a-4p, Friday 9a-3p. Please have your name, phone number, email address, and patron ID number with your return.
Carroll
You can return your rental textbooks to one of the three locations: Ankeny, Boone, or Urban. If you are not able to return them in person, please reach out to the Ankeny campus bookstore for a return label so you can ship the rentals back. We will also be sending prepaid labels to your campus for you to ship your rentals back.
Newton
You can return your rental textbooks to one of the three locations: Ankeny, Boone, or Urban. If you are not able to return them in person, please reach out to the Ankeny campus bookstore for a return label so you can ship the rentals back. We will also be sending prepaid labels to your campus for you to ship your rentals back.
Urban
Rental books can be dropped off Monday thru Thursday from 8a-4p and Friday 8a-2p. Please have your name, phone number, email address, and patron ID number with your return.
West
You can return your rental textbooks to one of the three locations: Ankeny, Boone, or Urban. If you are not able to return them in person, please reach out to the Ankeny campus bookstore for a return label so you can ship the rentals back. We will also be sending prepaid labels to your campus for you to ship your rentals back.