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Coronavirus (COVID-19) Information
An Update from Student Services
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DMACC
Student Services are available both in-person and virtually.
For your safety and that of others, please continue to use virtual services whenever possible and if you answer "YES" to any of the below questions.
Do not come to a DMACC Campus or Center if you answer "YES" to any of the following:
- Do you feel ill, have a new cough, shortness of breath, or difficulty breathing?
- Do you have a fever of 100.4 degrees (regardless of the cause)?
- Do you have a loss of, or change in, your normal sense of taste or smell (anosmia)?
- Are you or someone in your household awaiting COVID-19 test results due to a possible exposure or symptoms?
- Have been exposed to COVID-19 in the past 14 days?
- Have you have been in close contact with a presumed or confirmed positive case of COVID-19 in the past 14 days?
- Have you have traveled internationally in the past 14 days?
For those who require in-person services and are not experiencing any of the above: Call or email to make an appointment so we can continue to adhere to DMACC’s capacity limits and COVID-19 social distancing policies. While on campus, everyone is required to wear a face mask and maintain at least 6 feet of social distance while in DMACC buildings. If you don’t have a face mask, let us know before your arrival and one can be provided for you. To limit capacity and ensure we can adhere to social distancing requirements, please do not bring additional individuals to your appointment.
DMACC will continue to offer a variety of course delivery types to suit your needs. Check the registration dates calendar for more information on when you can register for Spring 2021 classes.
DMACC Student Services are available during this time:
The Recruiting and Admissions departments are both open and working virtually to support students as they work through the enrollment process. On-Campus, in-person service is not available at this time.
- Our Enrollment Advisors and Recruitment Specialists are available to help prospective students and families by phone, email, and video conferencing.
- To contact the Recruiters and Enrollment Advisors, email Campustours@dmacc.edu.
- Admissions staff are available to assist students who have applied to DMACC as well as faculty and other DMACC staff. For questions about an admissions application, contact Admissions at admissions@dmacc.edu.
- The College has taken steps to temporarily waive several admissions requirements for some programs. If you have questions about which requirements you may still need to complete or where you are in the application process, please contact Admissions via email at admissions@dmacc.edu.
- For more information, please visit the Admissions website.
Academic advisors are available districtwide to serve students on a virtual basis. On-Campus, in-person service is available at this time to students who cannot access services remotely.
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Find an Advisor
- Advising services are available via phone, email, and videoconferencing.
If your program academic advisor is unavailable, drop-in advising is available virtually for general questions. This service is open Monday-Friday, 7:30am-4:30pm. Please note during mid-late August, wait times could vary. To request a virtual drop-in appointment, email advising@dmacc.edu.
If you do not hear back from your Advisor in one business day, please email Wade Robinson, Director of Student Development, at
wrobinson4@dmacc.edu.
Campus Health is open but Campus Health Specialist is working remotely. The Nurse Practitioner is in the office on Tuesdays 8am-4pm and Wednesdays 8am-Noon- appointments are required for all face to face visits with Nurse Practitioner and to enter Campus Health.
- Please call Campus Health at 515-964-6352 for needs/questions and find information about our services and how to make an appointment with our Campus Health staff at https://www.dmacc.edu/Campushealth/Pages/welcome.aspx
- Individuals with questions about COVID-19 should call 2-1-1 or their healthcare provider
- Individuals with symptoms of COVID-19 or who have been exposed should contact their healthcare provider
- Individuals with emergencies need to call 9-1-1
- Currently enrolled students are eligible for six free counseling sessions through Compass Clinical Associates, PLLC at no cost (515-412-5112)
- Visit the Campus Health virtual “Zen Den” for relaxation resources at: https://www.dmacc.edu/Campushealth/Pages/zen-den.aspx
Campus Health https://www.dmacc.edu/campushealth/Pages/welcome.aspx
If you do not hear back within one business day, please email Wade Robinson, Director of Student Development, at wrobinson4@dmacc.edu.
Career Advantage staff are currently working remotely and are able to assist students on a virtual basis. On-Campus, in-person service is not available at this time.
The College Review Board will address appeals remotely. Review ES4660 Appeal of Final Grade and ES4680 College Review Board for details of the process. Contact: Sharon Bittner, Chairperson College Review Board: sgbittner@dmacc.edu
Most DMACC computer labs have special rules and hours of operation for Fall 2020 semester. Faculty and students will be required to follow all face covering, social distancing, cleaning, and other applicable procedures outlined by the College.
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Find your Campus computer lab for hours and instructions.
DMACC Counseling and Mental Health services are available virtually to serve and support students, especially during this pandemic which may present increased challenges for students. On-Campus, in-person service is available at this time to students who cannot access services remotely.
If you do not hear back from your Counselor in one business day, please email Wade Robinson, Director of Student Development, at
wrobinson4@dmacc.edu.
The DMACC Disability Services office is available virtually to support students.
- Career Center staff are available to meet with students/alums by appointment for assistance with: career coaching, resume/cover letter writing, mock interviews, and job/internship search assistance. Appointments can be scheduled through the calendar links provided on our website (www.dmacc.edu/careercenter).
Appointments are available in the following formats: over the phone, or online through Skype. When making your appointment, please indicate your preferred format.
Career Center staff are available to assist students/alums, faculty/staff, and employers with inquiries through our office phone line (515-964-6463) and shared email account (careers@dmacc.edu).
We will continue to monitor DMACC’s College Central Network website (www.collegecentral.com/dmacc) during regular office hours to review/approve employer registrations, postings, and student/alumni resumes.
Career Center office hours remain the same: Monday-Friday, 8:00 a.m. to 4:30 p.m. We look forward to assisting you!
Des Moines Area Community College currently offers Non-Credit English Language Learner (ELL) courses through online delivery only.
Due to some unavoidable restrictions, the college will not be accepting any new students nor conducting any new or makeup placement testing at this time.
For those students who have previously tested or registered for ELL, you will be contacted via telephone from a DMACC representative for further instructions.
To learn more information on Non Credit ELL, please contact one of the following DMACC Consultants:
The Financial Aid Department is open to serve students both virtually and in-person. Although the Financial Aid Department is available for limited in-person services in Ankeny, Building 1, it is
strongly recommended that you call to make an appointment before visiting campus or use one of the following options:
The Financial Aid Office hours of operation are Monday – Friday, 7:30 a.m. – 4:30 p.m.
- E-Mail Options:
- Phone Options:
- General Financial Aid Questions: 515-964-6282 or 1-800-362-2127 (option 3)
- Veterans Services: 515-964-6278
- Virtual Financial Aid Advisor Appointments:
- Virtual FAFSA Completion Help:
Des Moines Area Community College currently offers High School Equivalency Test (HiSET) courses through online delivery only.
Due to some unavoidable restrictions, the college will not be accepting any new students nor conducting any new or makeup placement testing at this time.
For students who have previously registered for HiSET, please contact Geneva Staton, gmstaton@dmacc.edu or 515-697-7815
International Student Office is open but is not assisting students on a walk-in basis. While you won't be able to visit us in person during this time, there will be no interruptions in our normal services.
The DMACC Libraries are available for curbside pick-up and will continue to provide academic support for our students and faculty in manners that best align with the health and safety of the DMACC community. Services and resources remain available, but flexibility will be necessary as the situation develops in real time.
- Physical library locations are closed
- All e-resources such as article databases, streaming videos, and ebooks continue to be available via our website.
- Physical items may be requested for Campus PickUp via the online catalog.
- DMACC librarians are available for research questions and consultation via: online chat, email, or phone.
- Beginning August 21, 2020 items newly borrowed from the Library will receive the appropriate standard loan period and renewals are again possible. Information on where to return these materials can be found at https://libguides.dmacc.edu/covid19 NOTE: returned items will be quarantined for 3 days prior to being checked-in and cleared from your library account. No overdue charges will be assessed during that time.
- Interlibrary Loan service for articles remains available at this time. Students and faculty may request articles from non-DMACC libraries via our catalog. Students/faculty will receive articles via email.
- Faculty can certainly contact librarians to schedule information literacy/library instruction for online classes. Librarians can also help provide appropriate videos and tutorials that fit a particular information literacy/research need.
- Faculty and students may continue to request purchases, including ebooks and streaming videos.
- The One Book program for 2020-21 has been postponed until 2021-22. Know My Name by Chanel Miller is the selected title. The official website for the program will continue to be available.
If you have questions, please contact your Campus Library or Rebecca Funke, Director of Library Services
- Our Enrollment Advisors and Recruitment Specialist are available to help prospective students and families by phone, email, and Skype.
- Our entire Recruitment team is working to maintain and foster relationships with partners across the DMACC district by implementing creative recruitment strategies to keep the health and wellbeing of our staff and visitors in mind.
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To contact the Recruiters and Enrollment Advisors, email campustours@dmacc.edu.
Registration and Credentials offices are currently serving DMACC students, staff, and faculty virtually. On-Campus, in-person service is not available at this time.
- Staff are available to assist students and faculty via email at registration@dmacc.edu/ Please use your DMACC email when requesting any enrollment changes via email.
- Before adding or dropping classes, it's a good idea to reach out to your Academic Advisor and review enrollment deadlines and program requirements.
- If a student needs to withdraw, the withdrawal process can be done online or via phone prior to the last day to withdraw for each part of term.
- Current students can log in to their myDMACC student portal and select the Web Info System tab for self-service enrollment changes.
Faculty or staff who have questions regarding student enrollment, may email Registration at registration@dmacc.edu.
The Student Accounts office will continue to offer full services and assistance by emailing mybill@dmacc.edu. Students can also access services by logging into their MyDMACC account online.
Instructions for online payments and services can be found through the links on the left side of the page.
Face to face Campus Recreation, SAC events, ticket sales, Campus tabling, and community events hosted by DMACC have been cancelled or postponed. Virtual events are available and more information is provided in the Bear Essentials e-mailed student newsletter and on social media.
Due to the continued health concerns surrounding the spread of COVID-19, the Judicial Office is operating remotely off campus. Should you have questions or concerns, please contact Debbie McKittrick at dkmckittrick@dmacc.edu or by calling 515-964-6574 and leaving a message. In your email or voice message, please leave your name, telephone number, and a brief summary of what you would like to have addressed. This will allow for the access and review of pertinent files or reports prior to a return call to you.
The hours of operation will continue to be:
Monday–Friday: 8:00 a.m. - 4:30 p.m.
- We are offering virtual orientation options for all students at all DMACC locations
- Orientation staff are available to assist students via phone, email, Skype.
For more information, visit the DMACC Student Orientation website.
All face-to-face testing services are currently closed. The Testing Center is offering remote Accuplacer and TEAS testing to assist with pre-admission requirements.
The DMACC Veterans Services Office has been in continuous communication with the State Approving Agency and Veterans Affairs representatives regarding COVID-19. As more details are provided by the Department of Veterans Affairs we will update the information provided here as well as reach out to any students who may be affected.
At this time, the VA is making no changes to how VA education benefits are being administered. School Certifying Officials have been instructed not to make any adjustments to enrollment certifications for changes of mode of delivery (going all online) in response to COVID-19. While there are current VA policies, guidelines and procedures that outline how VA education benefits are to be paid, Congress is currently working on legislation that, if enacted, will alleviate the impact to recipients for a switch to pursuit solely through distance learning.
As our DMACC community transitions to an online format, please continue to email or call if you have questions. This office can be reached at Dlenright2@dmacc.edu, or call Don Enright, 515-964-6278 if you have questions.
