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Coronavirus (COVID-19) Information
An Update from Student Services
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DMACC
Student Services are available both in-person and virtually.
For those who require in-person services and
are not experiencing any of the above:
Call 800-362-2127 or email a contact using the services list below to make an appointment.
Masks are recommended while in DMACC buildings. If you don’t have a face mask and would like one, let us know before your arrival and one can be provided for you.
DMACC will continue to offer a variety of
course delivery types to suit your needs.
DMACC Student Services are available during this time:
- To request a tour or contact the Recruiters and Enrollment Advisors, email
campustours@dmacc.edu.
- Walk-in Services available.
- Virtual services available by phone, email, and Skype.
For more information, please visit the Admissions website.
Academic advisors are available districtwide to serve students on a virtual basis. On-Campus, in-person service is available at this time to students who cannot access services remotely.
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Find an Advisor
- Advising services are available via phone, email, and videoconferencing.
If your program academic advisor is unavailable, drop-in advising is available virtually for general questions. This service is open Monday-Friday, 7:30am-4:30pm. Please note during mid-late August, wait times could vary. To request a virtual drop-in appointment, email advising@dmacc.edu.
If you do not hear back from your Advisor in one business day, please email Wade Robinson, Director of Student Development, at
wrobinson4@dmacc.edu.
Campus Health is open but Campus Health Specialist is working remotely. The Nurse Practitioner is in the office on Tuesdays 8am-4pm and Wednesdays 8am-Noon- appointments are required for all face to face visits with Nurse Practitioner and to enter Campus Health.
- Please call Campus Health at 515-964-6352 for needs/questions and find information about our services and how to make an appointment with our Campus Health staff at https://www.dmacc.edu/Campushealth/Pages/welcome.aspx
- Individuals with questions about COVID-19 should call 2-1-1 or their healthcare provider
- Individuals with symptoms of COVID-19 or who have been exposed should contact their healthcare provider
- Individuals with emergencies need to call 9-1-1
- Currently enrolled students are eligible for six free counseling sessions through Compass Clinical Associates, PLLC at no cost (515-412-5112)
- Visit the Campus Health virtual “Zen Den” for relaxation resources at: https://www.dmacc.edu/Campushealth/Pages/zen-den.aspx
Campus Health https://www.dmacc.edu/campushealth/Pages/welcome.aspx
If you do not hear back within one business day, please email Wade Robinson, Director of Student Development, at wrobinson4@dmacc.edu.
Staff is currently working remotely and are able to assist students on a virtual basis. Starting July 6th, Career Advantage staff will be available in limited capacity Mondays-Thursday in Bld. 23 on the Ankeny Campus.
The College Review Board will address appeals remotely. Review ES4660 Appeal of Final Grade and ES4680 College Review Board for details of the process. Contact: Sharon Bittner, Chairperson College Review Board: sgbittner@dmacc.edu
DMACC Counseling and Mental Health services are available virtually to serve and support students, especially during this pandemic which may present increased challenges for students. On-Campus, in-person service is available at this time to students who cannot access services remotely.
If you do not hear back from your Counselor in one business day, please email Wade Robinson, Director of Student Development, at
wrobinson4@dmacc.edu.
The DMACC Disability Services office is available virtually to support students.
- Career Center staff are available to meet with students/alums by appointment for assistance with: career coaching, resume/cover letter writing, mock interviews, and job/internship search assistance. Appointments can be scheduled through the calendar links provided on our website (www.dmacc.edu/careercenter).
Appointments are available in the following formats: over the phone, or online through Skype. When making your appointment, please indicate your preferred format.
Career Center staff are available to assist students/alums, faculty/staff, and employers with inquiries through our office phone line (515-964-6463) and shared email account (careers@dmacc.edu).
We will continue to monitor DMACC’s College Central Network website (www.collegecentral.com/dmacc) during regular office hours to review/approve employer registrations, postings, and student/alumni resumes.
Career Center office hours remain the same: Monday-Friday, 8:00 a.m. to 4:30 p.m. We look forward to assisting you!
Des Moines Area Community College currently offers Non-Credit English Language Learner (ELL) courses through online delivery only.
Due to some unavoidable restrictions, the college will not be accepting any new students nor conducting any new or makeup placement testing at this time.
For those students who have previously tested or registered for ELL, you will be contacted via telephone from a DMACC representative for further instructions.
To learn more information on Non Credit ELL, please contact one of the following DMACC Consultants:
The Financial Aid Department is open to serve students both virtually and in-person. Although the Financial Aid Department is available for limited in-person services in Ankeny, Building 1, it is
strongly recommended that you call to make an appointment before visiting campus or use one of the following options:
The Financial Aid Office hours of operation are Monday – Friday, 7:30 a.m. – 4:30 p.m.
- E-Mail Options:
- Phone Options:
- General Financial Aid Questions: 515-964-6282 or 1-800-362-2127 (option 3)
- Veterans Services: 515-964-6278
- Virtual Financial Aid Advisor Appointments:
- Virtual FAFSA Completion Help:
- Virtual Help with DMACC Financial Aid Forms:
Des Moines Area Community College currently offers High School Equivalency Test (HiSET) courses both in person and online. Currently our space in person is limited due to COVID-19 policies but we do have in person classes available. Summer Term for new students begins on July 5th, 2021.
If you are interested in taking your HiSET or are a returning student and wish to complete your HiSET please
visit our web page and fill out a new student contact form or contact Geneva Staton,
gmstaton@dmacc.edu or 515-697-7815.
International Student Office is open but is not assisting students on a walk-in basis. While you won't be able to visit us in person during this time, there will be no interruptions in our normal services.
Library Facilities Begin to Reopen to Walk-In Traffic
DMACC Libraries will begin shifting to in-person access to the collections and facilities as safety and resources allow. On May 24, 2021, some of DMACC's Libraries will open to the public from 8 a.m. - 4 p.m., Monday-Friday:
- Ankeny Campus
- Boone Campus (June 1)
- Carroll Campus
- Newton Campus (August 25)
- Urban Campus (item pick-up only; renovations ongoing)
- West Campus (August 25)
All campus Libraries will open to the public on or before August 25, 2021.
Assistance & Help
DMACC librarians are available for research questions and consultation via :
online chat, email, or phone.
Returning Items
Library materials can be returned to the following bookdrop locations:
- Ankeny Cmpus - book drops on the W and NW entrances to Bldg 6
- Boone Campus - bookdrop on the NW side of the building
- Carroll Campus - bookdrop on the N side of the building, near the main entrance
- Urban Campus - bookdrop on the S side of Bldg 1
Instruction
Faculty can certainly contact librarians to schedule information literacy/library instruction for virtual or face-to-face classes. Librarians can also help provide appropriate videos and tutorials that fit a particular information literacy/research need.
Interlibrary Loan (ILL)
Interlibrary Loan service for articles and books remains available at this time. Students and faculty may request articles from non-DMACC libraries via our catalog. Students/faculty will receive articles via email.
Purchase Requests
Faculty and students may continue to request purchases, including ebooks and streaming videos.
Questions
Contact your campus Library or Rebecca Funke, Director of Library Services
Registration and Credentials offices are currently serving DMACC students, staff, and faculty both in-person and virtually. Appointments are highly-recommended.
- Staff are available to assist students and faculty via email at registration@dmacc.edu/ Please use your DMACC email when requesting any enrollment changes via email.
- Before adding or dropping classes, it's a good idea to reach out to your Academic Advisor and review enrollment deadlines and program requirements.
- If a student needs to withdraw, the withdrawal process can be done online or via phone prior to the last day to withdraw for each part of term.
- Current students can log in to their myDMACC student portal and select the Web Info System tab for self-service enrollment changes.
Faculty or staff who have questions regarding student enrollment, may email Registration at registration@dmacc.edu.
The Student Accounts office will continue to offer full services and assistance by emailing mybill@dmacc.edu. Students can also access services by logging into their MyDMACC account online.
Instructions for online payments and services can be found through the links on the left side of the page.
DMACC Student Activities continues to host virtual events though the summer term and will return to face to face programming Fall 2021. Campus tabling and SAC ticket sales will resume Fall 2021. Please follow DMACC Student Activities Council on social media and refer to the Bear Essentials newsletter for further event info and updates.
Due to the continued health concerns surrounding the spread of COVID-19, the Judicial Office is operating remotely off campus. Should you have questions or concerns, please contact Debbie McKittrick at dkmckittrick@dmacc.edu or by calling 515-964-6574 and leaving a message. In your email or voice message, please leave your name, telephone number, and a brief summary of what you would like to have addressed. This will allow for the access and review of pertinent files or reports prior to a return call to you.
The hours of operation will continue to be:
Monday–Friday: 8:00 a.m. - 4:30 p.m.
For Fall Orientation - we are offering virtual orientation services for all students at all DMACC locations
Orientation staff are available to assist students via phone, email, Skype.
For more information, visit the DMACC Student Orientation website.
All face-to-face testing services are currently closed. The Testing Center is offering remote Accuplacer and TEAS testing to assist with pre-admission requirements.
The DMACC Veterans Services Office has been in continuous communication with the State Approving Agency and Veterans Affairs representatives regarding COVID-19. As more details are provided by the Department of Veterans Affairs we will update the information provided here as well as reach out to any students who may be affected.
At this time, the VA is making no changes to how VA education benefits are being administered. School Certifying Officials have been instructed not to make any adjustments to enrollment certifications for changes of mode of delivery (going all online) in response to COVID-19. While there are current VA policies, guidelines and procedures that outline how VA education benefits are to be paid, Congress is currently working on legislation that, if enacted, will alleviate the impact to recipients for a switch to pursuit solely through distance learning.
As our DMACC community transitions to an online format, please continue to email or call if you have questions. This office can be reached at Dlenright2@dmacc.edu, or call Don Enright, 515-964-6278 if you have questions.
